To request a Refund and Cancellation, reach us at [email protected]
Note that Orders can be canceled within 6 hours of placing them.
In case of a refund after return, once the returned item is received by us, the customer is notified through email, and the refund transaction is carried out.
Customers may choose to receive the refund through the same account they ordered the product from, or through a new account, details of which they’ll need to share.
Once approved, the refund will be transferred to your account on the very day right away. Usually, there is a processing time involved at the end of the credit card companies, due to which customers might see a lag in the transaction.
Restocking Fee
A restocking fee of 8% will be applied to all approved returns and refunds.
Sizing and Measurements
Customers are required to check the size chart provided on the product page and order according to the desired size and measurements specified.
- If the product does not match the specified dimensions in the size chart, we take full responsibility and will offer a replacement or refund at no additional cost to the customer.
- If the product matches the specified size and chart dimensions, it is the customer’s responsibility if the item does not fit as desired.
In such cases, if you still wish to return the item, please note:
- The return label must be paid by the customer.
- The 8% restocking fee will be applied.
Getting your refund
Once we receive the item, the refund is issued within 5 business days. Once the refund transaction is carried out, you will receive an email letting you know.
Note that after the refund is carried out, PayPal may take 3 to 5 business days to process it, and credit card services may take up to 30 days, depending on your card provider. If the delay in receiving persists, the customers are advised to contact the relevant credit card company.
Canceling a return request
It is easy to cancel your return request. Just reply to your previous return request email mentioning that you want to cancel it. Once balanced, the customer will not be able to refile a return request. We accept returns within 15 days of product delivery.